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"Complaint Resolution Regulation "

Complaint Resolution Regulation

The Complaint Resolution Regulation establishes a procedure for insurance companies to address two types of consumer complaints: (1) how a basic (accident benefits and third party liability) automobile insurance premium was determined, and (2) to address disputes regarding the adverse contractual action. An insurance company’s process must include the means and timeframes in which complaints will be received, processed and considered. Automobile insurers are also required, on the request of Alberta’s Superintendent of Insurance, to provide a written report outlining the status and a number of complaints received.
    Chapter/Regulation: 259/2004
    Status: Office Consolidation
    Related Act
    Ministry Responsible: Treasury Board and Finance
    Current to 179/2017
    Item/ISBN#: 9780779798940
    Regulation-Making Authority: Order In Council
    Pages 3
    View PDFView PDF
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