Frequently asked Questions (FAQ)
General Alberta Queen's Printer Information
- Where are you located and is parking available?
- Where can I purchase these items in person?
- Are you open over the lunch hour?
Placing An Order
- How long will it take to receive my order?
- Is there a charge for shipping and handling?
- How can I pay for my order?
- How can I apply for an account with Alberta Queen's Printer, so that I can charge orders on account?
- How can I set up an online ordering account?
- How can I process an order online if my company is GST exempt?
- Can I get a copy of this item in French?
Looking For Specific Products
- Will a Divorce Kit meet my needs?
- How do I obtain a Probate Package to probate a will?
- Where can I obtain information on writing a will and other user-friendly legal materials?
- Which Adoption Kit do I need?
- How do I find the Landlord and Tenant Act on your website?
- How do I find the Public Service Relocation and Employment Expenses Regulation?
- How can I find the Highway Traffic Act on your website?
- Where can I obtain Federal Legislation?
- Where can I obtain the Alberta Fire Code, Alberta Building Code, and Private Sewage Treatment manuals?
- Where can I obtain the Out Of Province Vehicle Inspection Manual?
- How can I obtain the Electrical STANDATA?
- Where can I find Alberta Securities Rules and Forms?
- How can I obtain Historical Alberta Legislation?
- Where can I find ASME Codes and Canadian Standard Codes?
- Where can I obtain court forms?
- Where can I obtain Power Engineering, Engineering, and National and International Code Books?
- How can I obtain forms and information regarding Family Law, Child Support/Custody/Access/Restraining Orders and Court Procedure Manuals?
- Where can I obtain a Personal Directive?
- How do I cite Alberta legislation?
Other Contacts
- How can I find an Alberta Government office phone number?
- How can I find programs and services for the Alberta Government online?
- How can I contact the Employment Standards Board?
- Who can provide legal advice or help me interpret legislation?
- Who should I contact to book driving tests, and where can I obtain the Driver's Handbook?
Where are you located and is parking available?
Alberta Queen's Printer Bookstore is located on the 5th floor of Park Plaza, 10611 98 Avenue in Edmonton. Follow this link to see a map of our location. Parking is also indicated on this map.
Where can I purchase these items in person?
Alberta Queen's Printer only has one location, in Edmonton on the 5th floor of Park Plaza, 10611 98 Avenue. Follow this link to see a map of our location.
Are you open over the lunch hour?
Yes. Alberta Queen's Printer is open from 8:15 am - 4:30 pm (including the lunch hour) Monday to Friday, excluding statutory holidays.
How long will it take to receive my order?
Orders are processed within 1-3 business days and are shipped via Canada Post.
Is there a charge for shipping and handling?
Shipping and handling is included on orders delivered within Alberta. Shipping within Canada (outside of Alberta) costs $6.00 plus GST on orders of $19.99 or less, and $10.00 plus GST on orders of $20.00 or more. Shipping and handling for orders going outside of Canada are determined at the time of shipment based on weight and delivery location. The shipping and handling fee will be added to the purchase charges.
Payment options include Visa, MasterCard, American Express, money order, cheque, account, and Electronic Funds Transfer. Cash and Interac are also accepted in person. Please note that we are unable to accept pre-paid credit cards for any phone or online orders. Please make cheques and money orders payable to the Government of Alberta.
How can I apply for an account with Alberta Queen's Printer, so that I can charge orders on account?
Complete a credit account application, return it to Alberta Queen's Printer, and we will contact you once your application has been reviewed.
How can I set up an online ordering account?
Complete an online account application, return it to Alberta Queen's Printer, and we will contact you with your user name and password for your online ordering account as soon as it has been activated. NOTE: You must have a credit account with Alberta Queen's Printer to set up an online ordering account (see question above).
How can I process an order online if my company is GST exempt?
If your company is GST exempt, set up an online account to avoid GST charges. Alberta Queen's Printer is unable to reverse GST charges on an order once it has been processed.
Can I get a copy of this item in French?
No, Alberta Queen's Printer only publishes legislation in English.
Will a Divorce Kit meet my needs?
The Alberta Divorce Kit can be used in an uncontested divorce. For further information please contact the Family Law Information Centre in your area. Dial 310-0000 from anywhere in Alberta and ask for the Family Law Information Centre in your area or visit www.albertacourts.ab.ca/familylaw.
How do I obtain a Probate package to probate a will?
The item you require for litigation and processing of will and estate/probate matters is called the Surrogate Rules Package and is available from Alberta Queen's Printer. It is available electronically in PDF format that can be printed off to be completed, or in paper format that can be mailed to you or picked up in our Bookstore. You can order either format of this package online, and the print version is also available to order by phone, fax, and email (click here for contact information).
Where can I obtain information on writing a will and other user-friendly legal materials?
Contact the Centre for Public Legal Education Alberta, located at 800-10050 112 Street in Edmonton. They can be reached by phone at 780-451-8764 or online at www.cplea.ca.
When adopting a child, the Private Adoption Kit includes the forms for processing a spousal adoption or a private direct adoption. Adult Adoption Kits are only used to adopt someone who is 18 years of age or older. Adoption Kits are available electronically in PDF format that can be printed off to be completed, or in paper format that can be mailed to you or picked up in our Bookstore. You can order either format online (search the word "Adoption" in the title box), and the print version is also available to order by phone, fax, and email (click here for contact information).
How do I find the Landlord and Tenant Act on your website?
This item is called the Residential Tenancies Act. You can view and/or order this item online or you can order print copies of this item by phone, fax, or email (click here for contact information). Additional information on Residential Tenancy issues is available through the Consumer Contact Centre at 780-427-4088 or toll free at 1-877-427-4088, or online at http://www.servicealberta.ca/Landlords_Tenants.cfm. Additional information is also available online at www.landlordandtenant.org or www.cplea.ca.
How do I find the Public Service Relocation and Employment Expenses Regulation?
This regulation is exempt from filing and is not available from Alberta Queen’s Printer. Copies are available through Alberta Corporate Human Resources on their website.
How can I find the Highway Traffic Act on your website?
The correct name for this item is the Traffic Safety Act. You can order this package by phone, fax, email, or online (click here for contact information).
Where can I obtain Federal Legislation?
Federal legislation is available from several sources including the University of Alberta Bookstore at 780-492-4215; Justice Canada at http://canada.justice.gc.ca/eng/ or 1-800-0CANADA; other university bookstores across the province; or Audrey's Books in Edmonton at 780-423-8487.
These manuals are available from Learning Resources at 780-427-2767 or http://www.lrc.learning.gov.ab.ca.
Where can I obtain the Out Of Province Vehicle Inspection Manual?
Call 310-0000 from anywhere in Alberta and ask for Alberta Transportation Communications in your area.
How can I obtain the Electrical STANDATA?
You can subscribe to Electrical STANDATA on the Municipal Affairs website at www.municipalaffairs.alberta.ca/cp_electrical_standata.cfm. This free electronic subscription provides all information bulletins containing interpretations, clarifications, recommended practices or province-wide variances on Codes and Standards matters related to the Safety Codes Act. If you have any questions about the Electrical STANDATA, call the Municipal Affairs Communications and Inquiry Centre toll-free at 1-866-421-6929.
Where can I find Alberta Securities Rules and Forms?
Alberta Securities Rules and Forms are available on the Alberta Securities website.
How can I obtain Historical Alberta Legislation?
Alberta Queen’s Printer has historical copies of the laws from 1996 to present. Charges may apply for historical legislation requests. If you are looking for legislation from prior to 1996 please contact us and we can help you find the appropriate source(s). The Alberta Heritage Digitization Project at http://www.ourfutureourpast.ca/ also provides Alberta's historic legislation elecctronically.
Where can I find ASME Codes and Canadian Standard Codes?
These are available from the Canadian Standards Association (CSA) in Alberta at 780-450-211 or 1-800-463-6727.
Where can I obtain court forms?
Contact Alberta Justice or visit a court office. Dial 310-0000 to obtain the contact information for your area, or visit the Alberta Justice Web site at www.albertacourts.ab.ca.
Where can I obtain Power Engineering, Engineering, and National and International Code Books?
These books are available from Power Engineering Books in St Albert at 780-458-3155.
Contact the Family Law Information Centre in your area. Dial 310-0000 from anywhere in Alberta and ask for the Family Law Information Centre in your area or visit www.albertacourts.ab.ca/familylaw.
Where can I obtain a Personal Directive?
Contact the Public Guardian's Office at 780-427-4525 or Alberta Seniors at 1-800-642-3853. Information is also online at www.seniors.gov.ab.ca/opg/PersonalDirectives/.
How do I cite Alberta legislation?
Acts (Statutes) are referred to by their titles. For court and other legal purposes, a complete citation would consist of the title of the Act followed by a reference to the more recent of:
- The most recent statute revision in which that Act was included
- The year in which the Act was enacted (received Royal Assent)
- The chapter number of the Act
Entirely new public Acts are given alphanumeric chapter numbers; other Acts are numbered Chapter 1, 2, 3 etc.
The Statute revision is cited in this form: Revised Statutes of Alberta 2000. This may be abbreviated as: RSA 2000.
Years of enactment are cited in this form: Statutes of Alberta, 2001. This may be abbreviated as: SA 2001.
Here are some examples of citations of Acts:
- Business Corporations Act (RSA 2000 cB-9)
- Hospitals Act (RSA 1980 cH-11)
- Alberta Personal Income Tax (Tools Credit) Amendment Act, 2001 (Chapter 18 SA 2001)
A Regulation may be cited by its title, or as "Alberta Regulation" or "Alta. Reg." or "AR" followed by its number, a slash and the last two figures of the calendar year of the filing of the regulation. For example: The Seat Belt Regulation may be cited as:
- Seat Belt Regulation
- Seat Belt Regulation, Alberta Regulation 258/87
- Seat Belt Regulation (Alta. Reg. 258/87)
- Seat Belt Regulation (AR 258/87)
Beginning with Regulations filed in the year 2000, all four figures of the calendar year are used in Alberta Regulation numbers. For example: Change of Name Regulation (AR 16/2000).
How can I find an Alberta Government office phone number?
Dial 310-0000 from anywhere in Alberta and the government phone operators will direct your call. If you are calling from outside of Alberta dial 780-427-3167.
How can I find programs and services for the Alberta Government online?
Visit www.programs.alberta.ca.
How can I contact the Employment Standards Board?
Dial 310-0000 from anywhere in Alberta and ask for the Employment Standards Board number in your area or dial 1-877-427-3731.
Who can provide legal advice or help me interpret legislation?
Alberta Queen's Printer is unable to provide any legal advice or interpretation of legislation. The government department responsible for the legislation may help, dial 310-0000 and ask for the department's communications area. The following contacts may also help: Lawyer Referral Services: 1-800-661-1095; Legal Aid Society of Alberta: 780-427-7575; Student Legal Services of Edmonton at the University of Alberta: 780-492-2226.
Who should I contact to book driving tests, and where can I obtain the Driver's Handbook?
Vehicle registrations, driver licensing and testing are handled through private sector companies known as registry agents and licensed driver examiners. A list of these agents is available at http://www.servicealberta.gov.ab.ca/1641.cfm.
