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AR 190/2014 UTILITIES CONSUMER ADVOCATE REGULATION

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ALBERTA REGULATION 190/2014

Government Organization Act

UTILITIES CONSUMER ADVOCATE REGULATION

Definitions

1   In this Regulation,

                               (a)    “consumer” means a person who is

                                        (i)    an eligible customer as defined in the Regulated Rate Option Regulation (AR 262/2005),

                                      (ii)    a consumer as defined in the Energy Marketing and Residential Heat Sub‑metering Regulation (AR 246/2005), or

                                     (iii)    a person who purchases less than 2500 gigajoules of natural gas per year;

                              (b)    “distributor” means

                                        (i)    an owner of an electric distribution system as defined in the Electric Utilities Act, or

                                      (ii)    a gas distributor as defined in the Gas Utilities Act;

                               (c)    “provider” means

                                        (i)    a regulated rate provider as defined in the Electric Utilities Act, or


                                      (ii)    a default supply provider as defined under the Gas Utilities Act;

                        (d)    “retailer” means

                                        (i)    a municipality as defined in the Municipal Government Act,

                                      (ii)    a retailer as defined in the Electric Utilities Act, or

                                     (iii)    a retailer as defined in the Gas Utilities Act;

                               (e)    “Schedule” means Schedule 13.1 to the Government Organization Act.

Additional responsibilities of the Office of the
Utilities Consumer Advocate

2   In addition to the responsibilities set out in the Schedule, the Office of the Utilities Consumer Advocate has the following responsibilities:

                               (a)    to develop and undertake activities that the Utilities Consumer Advocate considers appropriate for the purposes of

                                        (i)    preventing the disconnection of electricity or natural gas provided by a retailer or provider to a consumer, or

                                      (ii)    facilitating the reconnection of electricity or natural gas provided by a retailer or provider to a consumer;

                              (b)    to assist in the resolution of any consumer issue, complaint or dispute between a consumer and a distributor, provider or retailer relating to the provision of electricity or natural gas as the Utilities Consumer Advocate considers appropriate.

Collection, use and disclosure of information

3(1)  The Office of the Utilities Consumer Advocate may collect, use and disclose information, including a consumer’s personal information, for the purposes of carrying out the responsibilities set out in section 2.

(2)  A collection or disclosure of information referred to in this section may occur indirectly, without the consent of the consumer.

(3)  For the purposes set out in subsection (1), the Office of the Utilities Consumer Advocate is authorized to collect and use information, including personal information about a consumer, from

                               (a)    a distributor,

                              (b)    the Government of Canada or an agency thereof,

                               (c)    the Market Surveillance Administrator,

                              (d)    an organization as defined in the Personal Information Protection Act,

                               (e)    a provider,

                               (f)    a public body as defined in the Freedom of Information and Protection of Privacy Act,

                               (g)    a retailer, and

                              (h)    any other persons reasonably required to carry out the responsibilities set out in section 2.

(4)  For the purposes set out in subsection (1), the bodies, organizations and persons referred to in subsection (3) are authorized to disclose information, including personal information about a consumer, to the Office of the Utilities Consumer Advocate.

(5)  For the purposes set out in subsection (1), the Office of the Utilities Consumer Advocate is authorized to disclose information collected under this regulation, including personal information about a consumer, to

                               (a)    a distributor,

                              (b)    the Government of Canada or an agency thereof,

                               (c)    the Market Surveillance Administrator,

                              (d)    an organization as defined in the Personal Information Protection Act,

                               (e)    a provider,

                               (f)    a public body as defined in the Freedom of Information and Protection of Privacy Act,

                               (g)    a retailer, and

                              (h)    any other persons reasonably required to carry out the responsibilities set out in section 2.

(6)  This section does not limit the authority of the Office of the Utilities Consumer Advocate to collect, use or disclose information when authorized to do so by any other law.

Expiry

4   For the purpose of ensuring that this Regulation is reviewed for ongoing relevancy and necessity, with the option that it may be repassed in its present or an amended form following a review, this Regulation expires on May 30, 2019.